Delaware Public Media

Nemours is being paid for its performance

May 7, 2018

Value-based care is when insurance companies pay health providers based on data measuring the overall health of a pool of patients, rather than for doctor visits and tests. Nemours Children’s Health System is one provider in Delaware moving aggressively towards this payment model.


Nemours launched its Value-Based Services Organization late last year and the number of its value-based purchasing contracts with insurers has since grown from two to eight. Under these contracts, Nemours is incentivized to score high on a national measuring system for health called the HEDIS measurements. Incentives could include  shared savings or shared risk of medical costs.

Value-Based Services Executive Director Jamie Clark says, for one thing, this means more phone calls to patients to be sure they’re up to date on their preventative care.

“We have a much more aggressive approach to doing proactive outreach to get children in for services, if we identify they have a gap in care,” said Clark.

Clark adds Nemours also now follows up with pharmacists to make sure kids are picking up their prescribed asthma medication.

Nemours has added a data analytics team to report success in meeting the HEDIS measurements, and has imbedded care coordinators in all primary care clinics to align the efforts in each office towards value-based care.

“Our analytics team actually accumulates all of that data and works to give information to our care coordinators and our providers in a consolidated fashion, to allow them to actually provide … as much of their time providing care so they don’t have to sift through data,” said Clark.

The Nemours Value-Based Services Organization got its start shortly before the state announced it would move all Medicaid contracts to value-based purchasing.

This move from the state requires Delaware’s two Medicaid Managed Care Organizations, AmeriHealth Caritas and Highmark Blue Cross Blue Shield Delaware, to rank in the top 50% in seven HEDIS categories or face a penalty.

Nemours has contracts with both insurers, but only some HEDIS categories apply, because Nemours exclusively treats children.